Shipping Policy
Orders within Australia:
Free Shipping on orders over $300.00 - Australia Only!
Flat shipping rate of $10.95 for all orders up to 5000 grams
Over 500 gram shipping based on weight.
International shipping is available to many countries worldwide. The rate is calculated by weight and location and shipped via Australian Post Standard International.
Notes On Customs & Import:
We can not accept responsibility for any products ordered which do not meet with the import regulations of another country. You must check with YOUR customs department if you are unsure BEFORE YOU ORDER!
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Returns & Refunds Policy – My Health Store
At My Health Store, we strive to provide high-quality wellness products and excellent customer service. Please review our returns policy before making a purchase.
1. Faulty or Damaged Items
If you receive a product that is faulty or damaged upon arrival, you must contact us within 7 days of delivery to arrange a replacement or refund. To initiate a return, please email us at [your contact email] with:
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Your order number
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A description of the issue
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Clear photos of the damaged or faulty item
Once we assess your claim, we will provide instructions for the next steps.
2. Change of Mind
We do not accept returns or issue refunds for "change of mind" purchases. Please ensure you review product details carefully before purchasing.
3. Return Eligibility & Process
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Items must be unused, in original packaging, and returned in the condition received.
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If approved, refunds will be processed back to your original payment method.
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Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
For any questions or concerns, please reach out to our support team at [your contact email].
Thank you for shopping with My Health Store!
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